Privacy Policy for DC Controls
Effective Date: 06/25/25

DC Controls (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information, including how we handle SMS communications in accordance with the A2P 10DLC compliance requirements set by GoHighLevel and telecommunications carriers.

1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Name
  • Email address
  • Phone number
  • Address
  • Company details (if applicable)

Device & Usage Information:

  • IP address
  • Browser type
  • Pages visited
  • Time and date of access

SMS/Messaging Consent Data:

  • Opt-in confirmation for SMS communications
  • Message content (for compliance auditing)

2. How We Use Your Information

We use your information to:

  • Schedule service appointments
  • Respond to inquiries or customer service requests
  • Send service updates, reminders, or notifications via SMS and email
  • Process billing or account-related communication
  • Improve our services and communication channels

3. SMS Communication and A2P Compliance

By providing your phone number and opting in, you consent to receive text messages from DC Controls regarding services, scheduling, and important updates.

Message Frequency: Varies based on customer interaction.
Message & Data Rates May Apply.
To Opt-Out: Reply STOP to cancel at any time.
To Get Help: Reply HELP or contact us at dcontrols@yahoo.com

We maintain records of opt-in and opt-out events as required under A2P 10DLC compliance guidelines.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data with trusted service providers solely to help us operate our business, such as:

  • CRM platforms like GoHighLevel
  • SMS delivery partners
  • Payment processors (if applicable)

These providers are contractually obligated to protect your data.

5. Data Retention

We retain personal data only as long as necessary for business and legal purposes. SMS and opt-in/opt-out logs may be kept longer to comply with A2P 10DLC regulations.

6. Data Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

7. Your Privacy Rights

You may request to access, update, or delete your personal information at any time. For assistance, please contact us at:

Email: dccontrols@yahoo.com

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the new effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

DC Controls
dccontrols@yahoo.com